FAQ

If you cannot see express shipping options at checkout, it may be that you have another product in your cart which does not offer express shipping. Express is only offered on art prints (excluding mini art) and originals, please checkout different products separately.

To leave a review please visit the items product page, scroll down a little until you see a pink button to 'leave a review'. All reviews are much appreciated.

Fabric and wallpaper ships to the UK and US only. 

Customers outside the UK/US please find your local Harlequin retailer here.

I always do my best to provide gift notes where possible. Please get in touch as soon as you place your order.

Gift notes cannot be added to phone case orders.

Yes! You can shop now and spread the cost, interest free, with Clearpay.

All of my products are made in the UK. I take great care to only ever partner with suppliers who offer incredible quality whilst adhering to sustainable practices. Many of my suppliers are small, family-run businesses who are just as passionate about exceptional service as me!

Sometimes low stock levels mean you can't add multiple items to your basked due to availability. If you're having trouble placing your order, please get in touch and I'll be happy to help.

The super-speedy nature of my service means that cancelling an order is not always possible, but please get in touch and I'll try my best. The sooner the better!

Don't worry - I don't include a price or invoice with any of my products. Gift notes can be written free of charge for any limited edition or hand signed prints

When a print is part of a limited edition, only a set number of prints are created. Once these are sold, the print is no longer available. Limited editions prints are numbered and signed by Diane, making them extra special and sought after.

Yes I do :)

Please get in touch to discuss options, most of my art prints can be customised in colour and size.

Each year I consider one or two large private commissions, I mostly work with interior designers.

I also offer a select number of custom paintings per year. If you would like to discuss your ideas please get in touch.

Framing

Yes! I’m delighted to now offer framing on most of my art prints.

Framed art is available for UK customers, international customers can get in touch for a custom quote.

I’ve chosen my favourite frame style – a smooth white wooden frame with a beautiful double layered mount (mat) for a luxurious, spacious feel.

The frame is finished with a high quality acrylic plexiglass. Plexiglass is a brilliant alternative to glass, which can break easily in transit.

Black frames are available on request, just get in touch.

I suggest going to your local framer for a tailored result. Or there are lots of online bespoke framing companies like Picture frame express where you can design your frame to your exact specifications and even get a visual. Please get in touch if you need more help :)

Unfortunately not as they're too big to ship. I recommend you frame large prints at your local framer or use an online framing service.

Packaging

All small art prints will be packaged in a plain cardboard envelope. The print will be inside a protective sleeve and backed onto a cardboard stiffner. Larger prints will arrive neatly rolled and wrapped in acid free tissue paper inside a thick cardboard tube.

All framed art prints will be packaged securley in a large recyclable cardboard box. Corners will be protected and your print will be wrapped in bubble wrap and securley fastened to the inside of the box so it can not move around. Your framed art print will arrive with a plastic film on the front, which you should remove.

Phone cases are packaged in a white cardboard presentation box with gold foil logo on the face. This is then placed inside a fully compostible mailer.

Shipping & Returns

I offer a 60 day return policy on art prints excluding limited editions.

Wallpaper, fabric and phone cases are non returnable

If you live overseas and would like to return an art print - International customers will have to cover the cost of their return (if you need help arranging this, we can book a courier on your behalf, for which you will be billed separately). As a guide, returns from the US typically cost around £20; rest of the world returns typically cost between £25-£40. Upon receiving your return, international customers will be reimbursed with £15 of store credit to use against your next order.

I offer express delivery on art prints for international orders. I do not offer express delivery on UK orders because standard mail is most often delivered the next day.

Fabric and wallpaper is sent on an express service as standard. UK fabric and wallpaper normally arrives in 2 days, US normally arrives in 3-6 days.

Unframed art prints and phone cases are shipped worldwide. Worldwide shipping is free for orders over £70, shipping is £15 for orders under £70.

Fabric and wallpaper is only shipped to UK and US.

Framed art prints are only shipped to the UK (mainland only).

Art prints and Mini Art Prints typically arrive in 2-4 days for UK customers. Delivery can take up to 14 working days for non-UK customers, but can sometimes take up to 30 working days in exceptional circumstances. If you’ve not received your order, please get in touch and I will gladly help you.

Limited Edition and Hand Signed prints typically arrive within 1-3 days for UK customers. Delivery can take up to 7 working days for non-UK customers. If you’ve not received your order, please get in touch and I will gladly help you.

Phone Cases typically arrive within 7-10 days for UK customers. Delivery can take up to 14 working days for non-UK customers, but can sometimes take up to 30 working days in exceptional circumstances. If you’ve not received your order, please get in touch and I will gladly help you.

Fabric and wallpaper usually arrives to UK in 2 days and US in 3-6 days.

Oh no! I'm so sorry. Please get in touch right away (within 14 days of receiving your item) so a replacement can by arranged.

The shipping costs are very high to ship outside of the UK so I reccomend that you frame your artwork at your local framers, or using an online framing service.